Delivery terms
Effective from September 1, 2025
Online Store
Nuvoo (Nuvoo Oy, Business ID 1970555-3) sells products to adult private consumers and business customers in Finland and across the European Union. Unless otherwise stated, all prices include Finnish VAT (25.5%) and payments are processed in euros (€). We reserve the right to change product prices and shipping fees without prior notice. We also reserve the right to correct pricing errors after an order has been placed if the price was clearly incorrect and can reasonably be considered exceptionally low due to an obvious pricing mistake. By placing an order, the customer enters into a legally binding purchase agreement with Nuvoo. Neither party may unilaterally modify the terms of this agreement after it has been concluded. The rights and obligations of both the customer and the seller are governed by applicable consumer protection legislation.
Tilaaminen
Orders can be placed either through the shopping cart on our website (www.nuvoo.com) or in person at our store located at Karhunkedontie 1, 90410 Oulu, Finland.
For larger business orders, our dedicated B2B sales team is happy to assist you:
- myynti@nuvoo.com
- 041 730 4793 / Harri Hatunen
- 050 338 8895 / Topi Kärkkäinen.
All customer information is treated confidentially. Please refer to our Privacy Policy for more information on how we process personal data. The contact information provided when placing an order is used solely for processing and delivering your order or for resolving any issues related to it, unless you have given your explicit consent for other purposes (for example, by subscribing to our newsletter and agreeing to receive marketing communications).
By placing an order through our online store, you acknowledge that you have read and accepted the applicable Terms and Conditions in force at the time of purchase.
Payment Methods
We offer several secure payment options, including Paytrail, Klarna, mobile payment services, invoice payment for business customers, installment payments, and payment in-store at our Oulu location.
Paytrail – Online Banking, Credit & Debit Cards, and Mobile Payments
Payments are processed securely through Paytrail Plc in accordance with Paytrail's applicable terms and conditions. You can review Paytrail's terms at https://www.paytrail.com/sopimukset-ja-ehdot. The payment service is provided by Paytrail Plc (Business ID 2122839-7).
For an overview of all payment methods available in our online store, please visit our Payment Methods page.
Cash on Delivery (COD) is not available due to the risk of misuse.
Klarna – Pay Now or Pay Later
Private customers may also choose Klarna Invoice or Klarna Installments as their payment method. Klarna will assess the customer's creditworthiness at the time of purchase. For more information about how Klarna processes personal data, please refer to Klarna's Privacy Notice.
PayPal
You can also pay for your order using PayPal. During checkout, select Paytrail as your payment provider. In the final step of the Paytrail payment portal, choose PayPal as your payment method. You will then be redirected to PayPal to sign in and confirm your payment.
Walley Business Invoice (Business Customers Only)
Business customers can choose Walley Business Invoice as their payment method at checkout. Select Paytrail as your payment provider, then choose Walley Business Invoice from the available payment options in the Paytrail payment portal.
To use invoice payment, your company must receive a positive credit decision, which can be requested as part of the checkout process. Your order may receive a preliminary approval, but the final approval or rejection is determined by the invoicing provider. Fraud prevention and credit verification checks may take anywhere from a few minutes up to 24 hours and are processed on business days only.
A €4.95 invoice fee will be added to all invoice payments
For more information, please visit the Walley website. You can also review Paytrail's terms and conditions for Walley Business Invoice.
Order Confirmation
Once your order has been successfully placed, an order confirmation will be sent to the email address you provided. Please ensure that your contact details, including your email address, are accurate and up to date so that we can send you important information regarding your order.
Shipping
We currently ship online orders to Finland and Sweden. If you wish to have an order delivered to the Åland Islands, please contact our Customer Service before placing your order. We can also arrange deliveries to other EU countries by separate agreement. For more information, please contact us at asiakaspalvelu@nuvoo.com.
Shipping costs are calculated and displayed at checkout once you have selected your preferred shipping and payment methods. Orders are shipped using either tracked or untracked delivery services. Tracking information is provided for shipments sent with a tracked delivery service.
Delivery Times
Orders are dispatched from Nuvoo's warehouse within 1–2 business days. Typical delivery times within Finland are 2–7 business days, depending on the product and the selected shipping method. More specific delivery estimates are displayed on the relevant product pages.
We are not liable for delays caused by circumstances beyond our reasonable control (force majeure) or for any indirect damages resulting from such delays. If exceptional delivery delays occur, we will inform our customers on the front page of our online store.
Returns & Exchanges
Private consumers have the right, in accordance with Finnish consumer protection legislation, to return or exchange all or part of their order within 30 days of receiving it. The right of return applies only to unused products that remain in resalable condition and does not apply to software products or services.
You may inspect the product as you would in a physical store, but it must not be put into actual use. We therefore recommend ensuring that the product is suitable for your intended purpose before using it. Our sales team is happy to assist you in choosing the right product if needed.
If a company name is provided when placing an order, the purchaser is considered to be a business customer. As a general policy, Nuvoo also offers business customers the possibility to return products purchased through our online store. For larger business orders, return rights are subject to separate agreement.
In accordance with Chapter 6 of the Finnish Consumer Protection Act, the right of withdrawal does not apply to products that have been manufactured or customised to the customer's specifications and cannot be resold without significant loss.
If you wish to return or exchange a product, you may bring it directly to our store at Karhunkedontie 1, 90410 Oulu, Finland, or return it carefully packaged via Posti or Matkahuolto. Before returning any item, please contact our Customer Service at asiakaspalvelu@nuvoo.com so that we can register the return and provide you with further instructions. Please include your order number in your email.
Warranty
All refurbished computers sold by Nuvoo include a 2-year warranty. The 2-year warranty does not apply to laptop batteries, which are covered by a 6-month warranty. The warranty period can be extended by purchasing an extended warranty at the time of placing your order.
If a product is found to have a defect covered by applicable consumer protection legislation, the customer is entitled to an appropriate remedy. Our primary course of action is to repair the product or replace it with the same or an equivalent product. If this is not possible or reasonable, we may offer an appropriate price reduction. Cancellation of the purchase and a full refund will only be considered as a last resort.
The warranty period for a replacement product does not restart but continues from the original purchase date.
Please back up all important personal files and data before sending your computer for warranty service. Even if the reported issue is unrelated to the storage drive, Nuvoo cannot be held responsible for any lost data, software, or personal files.
Before returning a product for warranty service, please contact Nuvoo Customer Service at asiakaspalvelu@nuvoo.com and provide a description of the issue. Please include your order number in your email.
You may bring the product to our store at Karhunkedontie 1, 90410 Oulu, Finland for warranty service, or return it free of charge via Posti or Matkahuolto using their customer return service. Please ensure that the product is securely packaged before shipping.
Problems & Complaints
If your order is lost or damaged during transport, or if the delivered product does not otherwise match your order, please notify us within 30 days by contacting the parties referred to in these Returns & Exchanges terms.
If the package has been damaged during transit, you must file a claim with the carrier immediately. If you notice visible shipping damage upon delivery, please refuse to accept the shipment.
For more information about the payment and shipping methods available in our online store, please visit our Payment & Delivery Methods page.